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Repair Man came as well as fixed the pipeline and also submitted an insurance claim for damage. Pipe leaked once more following day and also he came buy and repaired it once again. By now the floor tiles where showing up as well as carpeting was messed up. I had a contractor come over and took a look at the damages and also sent the Safe step Company a fixing estimate.




We have actually called as well as left messages lots of times as well as no one returns our phone calls to allow us know what is going on. Lots of telephone calls over three months as well as no return calls.

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They left a mess in the driveway, basement and also one individual vomited in front backyard. Broke bathroom and also it leaked in basement after sales person claimed they would need to eliminate it.


After repeated discussions as well as them disappointing up we informed them to fix the leaking home window. Again was informed they do not do windows and were informed the window needs to be replaced. Preferred Outcome, Invoicing change, We talked to the client on October 5th as well as all concerns have actually been solved with the exception of the window.

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(The consumer showed he/she DID NOT approve the action from the business.) Safestep never accepted remedy problem. I was told to obtain quote and after that they would certainly determine if the home window repair work or substitute would certainly be covered. He (James) would certainly have to take it to his superiors to see if it would certainly be authorized.


09/23/2021On Aug 3, 2021 I gave a $2000 down payment to buy a stroll in tub. My money never got authorized as well as I have been calling to get my deposit returned.

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Desired End Result, Refund, We were notified on September 22, 2021 by Mr. **** that he had educated the funding company, which was discovering supplying him with a financing, that he no much longer wished to move forward. The refund was refined into accounts payable that day. It may take 10-14 days for Mr.


(The customer suggested he/she DID decline the response from business.) The minutes they knew I wasn't accepted for financing, I need to have been notified. I shouldn't need to call all the numbers I can locate to get get more my refund. It is a genuine aggravation to stand up another business that is giving the very look at this website same solution to wait till I get my cash back.

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When I tried to make use of the bathtub, the circuit breaker maintained stumbling. On Jan 21, 2021, I tried to make use of the tub.




I told her that someone had currently come out and was dealing with it. (continued) Desired Result, I want this tub out of my home, my complete amount reimbursed, $2,500 for the upgraded hot water heater that, I am creating to react to Ms. ***'s problem. I desire to ask forgiveness for the problems she has had with her walk-in bathtub.

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We have gotten in touch with Ms - walk-in tub installers Charleston,. *** and we are going to change her present walk-in tub with a brand-new walk-in bathtub of the same version and size with the exact same service warranty. When the brand-new walk-in bathtub is set up and also she is completely pleased with the tub and the setup, we will resolve the aggravation she has actually experienced during the duration where she was not able to utilize her walk-in tub.


We are not able to read the attachment filed by Ms. ***. *** Record Attached *** This is an extension Bonuses of my previous problem that was not settled to meet my complete satisfaction.

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Brian ******* called as well as said he wants to obtain me an entirely brand-new bathtub. I asked him what sort of payment I would obtain in addition to a new bathtub. Every single time I asked him, he would say, we will need to wait to see what expenses are involved with the brand-new tub.


Saturday, June 26, my brand-new bathtub was finally installed. Finally, connected with Brian M ***** on July 9. After the brand-new tub was installed, he claimed it was out of his hands and also one more department would certainly be taking care of the financial resources. Every time I called him, he would claim he would call me back in 10 mins.

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On July 13, I had a missed call from a person from financing. When I finally obtained him, he began out stating they typically pay $100 a month but given that it had been 6 months, he would certainly provide me $200 a month.


He claimed, well I might have obtained you a booster. He claimed he would offer me an extra $1,000 off because of the water heating system.